1516

OVERVIEW

Quality IDD service does not have to come at a premium price. With Phoenix Comms' proven Phoenix 1516 IDD service, enjoy low rate IDD and the convenience of reaching your loved ones easily when they are overseas!

Phoenix 1516 IDD

Regardless of whether you are calling family members, friends or business associates, Phoenix 1516 IDD lets you enjoy great savings of up to 87% on your international calls.

Coupled with free registration and no subscription fees, you’ll enjoy even more savings every time you make a call with Phoenix 1516 IDD. Phoenix 1516 IDD rates apply.

Basically, no unnecessary fees = extra savings for you.

In addition, the following services are made available to you when you subscribe to Phoenix 1516 IDD service:

(i)  Phoenix Callback - Introduced for mobile users with free incoming call plan.

When calling from mobile phones with free incoming call plan, Phoenix Callback allows you to enjoy faster connection and substantial savings in outgoing mobile charges.  You need not pay your usual mobile air-time charges to your mobile operator, thus every call you make is even more affordable. Phoenix 1516 IDD rates and one-time surcharge/call apply.

(ii) Phoenix Direct Dial - Registered Telephone number restricted to use SBO service?

Barred from using SBO services due to technical or administrative policy?  No worry!  Phoenix Direct Dial allows you to continue to enjoy great savings on your international calls by dialing through our common 8-digit access number. Phoenix 1516 IDD rates apply.

Phoenix 1516 PIN - Additional security at No extra cost!

Guard against unauthorized use? Phoenix 1516 PIN provides the additional security for any unauthorized use from your registered telephone number with an easy-to-remember 4-digit PIN. Phoenix 1516 IDD rates apply.

Phoenix 1516 Fax - High Quality Fax service you can trust for your businesses.

Phoenix 1516 Fax offers you a real-time, high quality fax service that your businesses cannot do without! No more delayed or missed faxes for your important documents! Phoenix 1516 Fax rates apply.

For further information on our Phoenix 1516 IDD service, please call our customer service at 6838 1516 (24 hours) or email us.

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FAQ

RATES

Note:

  • Rates are quoted and billed in Singapore Dollars.
  • Minimum charge per call is 30 seconds.
  • Billing is in 6-second increment.
  • Off-peak / promotional rates are not applicable to UK-NTS (44-55/844/845/870/871), Alaska and Hawaii.
  • Off-peak rates start from 6pm to 8am.
  • Off-peak rates will only apply if the call start_time falls within the off-peak period of 6pm to 8am.
  • Rates subject to change without prior notice.
  • A per-call surcharge of 15 cents is applicable to all Phoenix Callback Service.

TERMS & CONDITION

  • Phoenix Communications Pte Ltd (hereinafter referred as Phoenix Comms) reserves the right to approve or reject any application by the Customer for a Phoenix Comms account.
  • By completing the registration process for any service provided by Phoenix Comms, the Customer is deemed to have accepted and agreed to be bound by the terms and conditions.
  • Phoenix Comms may determine and impose charges, payment terms and prescribed rates and vary or revise the same from time to time and such variation shall be effective as from the date specified by Phoenix Comms. All tariff charges would be reflected on our official web-site http://www.phoenixcomms.com.sg
  • The Customer shall promptly pay Phoenix Comms all the Fees and Charges and any other sum due or payable to Phoenix Comms on the due date with respect to the provision of the Service without any set-off, counterclaim, deduction or withholding whatsoever.
  • The Customer shall promptly check and verify the accuracy of each bill, and notify Phoenix Comms in writing of any error, inaccuracy or discrepancy with respect to any amount, item, entry or matter stated therein. The Customer shall promptly provide Phoenix Comms with all the information and assistance reasonably requested by Phoenix Comms to investigate and verify any such assertion of the Customer.
  • In the event that the Customer disputes any amount stated in the bill and intends to withhold payment of the amount, the Customer must give Phoenix Comms a written notice of such dispute before the due date and must state in such notice the grounds and reasons for such dispute. Notwithstanding any such dispute, the Customer shall make payment of the charges or amount of the bill to Phoenix Comms that are not in dispute.
  • In the event that upon investigation of the dispute, such withheld amount is payable by the Customer, the Customer shall pay interest on the withheld amount as stated in clause 8 from the date the amount is due until the date of payment.
  • It is agreed that Customers will undertake to settle all bills promptly by due date, failing which interest of 1% per month will be levied on the outstanding amount, subject to a minimum fee of S$5.00.
  • A Customer who pays a bill and subsequently chooses to dispute any amount, item, entry or matter stated therein, must give Phoenix Comms a written notice of such dispute not later than one year from the date of the bill.
  • Phoenix Comms only accepts the following mode of payment:

    a. Credit Card
    • Customer agrees that any charges made with Phoenix Comms' services will be billed monthly to the designated card and be subjected to the same terms and conditions governing the credit card account.
    • Customer is personally responsible for all of Phoenix Comms' service charges that are not covered by this authorisation (e.g. credit card becomes invalid). If Phoenix Comms is unable to settle the bill with the designated credit card company for any reason, the Customer agrees to settle the bill via bank draft or cheque in Singapore dollar drawn on a bank in Singapore, or by other means and within the time frame as specified by Phoenix Comms.
    • Customer shall notify Phoenix Comms if the designated credit card is lost, stolen, expired or is terminated for any reason, or the Customer wish to terminate Phoenix Comms' authorisation to bill the designated card. Customer shall continue to be liable for any outstanding bills.


    b. Giro
    • Customer is required to complete an Interbank GIRO form that permits Phoenix Comms to deduct the amount of the bill directly from the designated bank account.
    • Customer is personally responsible for all of Phoenix Comms' service charges that are not covered by this authorisation (e.g. insufficient funds in account). If Phoenix Comms is unable to debit the amount of the bill for any reason, the Customer agrees to settle the bill via bank draft or cheque in Singapore dollar drawn on a bank in Singapore, or by other means and within the time frame as specified by Phoenix Comms.
    • Customer shall notify Phoenix Comms if Customer wishes to terminate Phoenix Comms' authorisation to debit the designated bank account. Customer shall continue to be liable for any outstanding bills.
    • Phoenix Comms shall obtain approval of Customer's authorisation from the relevant bank prior to activation of Phoenix Comms account.

    c. Others
    • Customer shall pay Phoenix Comms a deposit of S$100 (applicable to non-Singapore citizen/non-PR) for the purpose of opening a Phoenix Comms account. The deposit will be refunded upon termination of account.
  • The credit limit is S$200 per month for all residential customers. Phoenix Comms may request deposit for extension of credit limit.
  • Customers may receive an interim bill once credit limit is reached. All interim bills require immediate payment.
  • Phoenix Comms reserves the right to suspend or terminate service(s) provided to the Customer if payment has not been received by Phoenix Comms after the payment due date. The Customer can avoid the suspension or termination of service(s) provided by effecting payment for total or the undisputed portion of the invoice within the due date indicated in the suspension or termination notice.
  • Customer shall solely be responsible and liable and shall indemnify and keep indemnified Phoenix Comms and/or its agents against all losses and liabilities when using Phoenix Comms services.
  • The Customer shall use the service in accordance with the directions of Phoenix Comms from time to time and Phoenix Comms shall not be liable for any losses, damages, claims, liabilities, costs or expenses suffered or incurred by the Customer resulting from the failure by the Customer to do so.
  • In compliance with section 3.2.6 of IDA's (Info-Comm Development Authority of Singapore) "Code of Practice for Competition in The Provision of Telecommunication Services" on protection of End User Service Information ("EUSI"), Phoenix Comms will keep the EUSI in commercial confidence. The information will only be used internally within Phoenix Comms for its planning, provisioning and billing purposes.
  • This Agreement is governed by and shall be construed in accordance with the laws of Singapore and the parties hereto submit to the non-exclusive jurisdiction of the courts of Singapore.
  • Phoenix Comms shall comply with IDA's "Code of Practice for Competition in the Provision of Telecommunication Services".