Phoenix Comms

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1516 IDD is a premium international direct dial service from Phoenix Comms. You must pre-register the telephone number you intend to originate international calls from before you can use the service.

What are the benefits of using 1516 IDD?

1516 IDD uses premium quality connections to international destinations. Together with redundancies at every level of the system, the service has both good call quality and high reliability. And due to economies of scale, you can enjoy the premium service for a fraction of standard IDD rate.

Can I register my additional home numbers or business
extension lines when I sign up for 1516 IDD?

Yes, you can register your additional home numbers and extension phones via company PABX for 1516 IDD service.

How do I make a call when I use 1516 IDD?

Simply use your pre-registered phone number to dial 1516 + country code + area code + telephone number to make the call.

For example, if you want to make a call to the number, 916 4451 534 in the United States (country code: 1), you would need to dial 1516 1 916 4451 534. From there, just wait for your call to be connected.

Do I need to pay any registration fees or monthly subscriptions?

There are no registration and monthly subscription fees when you use 1516 IDD service.

Are there any service charges for 1516 IDD?

There is no service charge for using 1516 IDD.

How do I register for 1516 IDD?

You can register through our online application or contact our customer service at 6838 1516 (24 hours) to request for an application form to be faxed/mailed to you.

How do I know if my registration is successful?

The application process for 1516 IDD takes less than two working days to complete. Our customer service department will call you directly to inform you of the service activation date.

Can I use 1516 IDD for fax?

Yes, you can fax overseas with 1516 IDD.

Can I use the pre-registered phone number for other
IDD services from different service providers?

Yes, there is no restriction.

How can I be assured that I will be billed correctly for the
IDD calls made?

Since 1999, Phoenix Comms has been using a state-of-the-art system to track the usage of our services. This system has yielded zero billing error complaints from our customers and it is an indication that all customers are correctly billed for their IDD calls.

How soon can I use 1516 IDD once I've applied for the service?

The application process for 1516 IDD takes less than two working days to complete. Our customer service department will call you directly to inform you of the service activation date.

What destinations can I reach with 1516 IDD Service?

You can connect to more than 200 destinations around the world. Please refer to our online rates table.

Where can I check the calling rates to different countries?

You can call our customer service at 6838 1516 (24 hours) or visit our online rates table for our latest calling rates.

What is Local CallBack Service?

Local CallBack Service allows a mobile phone user with free incoming calls to make low cost outgoing local calls. The availability of this service is dependent on which mobile service provider you are using.

How do I make a call when I use Local CallBack Service?

Simply dial 1516065 + telephone number to make the call.

For example, if you want to make a call to the number 63471234, you would need to dial 151606563471234. Disconnect the call when you hear the ringing tone. Our system will make outgoing calls to you and your destination number immediately. Answer the incoming call and wait. Your destination number will be connected within a few seconds.

Whom can I speak to for more information on 1516 IDD and Local
CallBack Service?

Please call our customer service at 6838 1516 (24 hours) for more information on 1516 IDD and Local CallBack Service.