How
do I call overseas with ePhoenix?
| |
Refer to the printed receipt:
| 1. |
Dial 6347 4088 from your ePhoenix pre-registered phone number |
| 2. |
Voice prompt will read out the $ balance amount on the pre-register phone number |
| 3. |
At the voice prompt, enter the COUNTRY CODE + AREA CODE + TELEPHONE NUMBER + # Key |
| 4. |
Wait for the call to be connected |
| 5. |
Replace handset to end the call |
Notes:
| |
No Pin will be issued for ePhoenix. Calls can only be made from the registered telephone numbers |
| |
Mobile airtime charge is still applicable (levied by mobile operators) when calling overseas using ePhoenix |
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ePhoenix Service does not support Phone Numbers that are registered as CALLER NUMBER NON-DISPLAY or PRIVATE NUMBER with service providers |
|
|
What
are the denominations available?
| |
ePhoenix is available in any $1 denomination starting from a minimum of $2 to a maximum of $50 from any Point-Of-Sales terminals at our Distribution Outlets. However, the minimum purchase available using Online ePhoenix Top-Up is from S$10 to S$50 |
|
Where
can I purchase ePhoenix Top-Up?
| |
ePhoenix is a cash Top-up service which can be purchased via a portable POS (Point-Of-Sales) terminal which are available at more than 90 over outlets bearing the ePhoenix Top-Up hanging mobile signboard located at provision shops, Photo shops, newsagents, money changers/remittance counters, at major shopping centres, and most convenience stores all over Singapore. Please refer to our online list of distribution outlets for more information.
ePhoenix Top-Up can also be purchased Online via Phoenix Communications website at www.phoenixcomms.com.sg. ePhoenix Online purchases can be made using either eNets – Direct Debit or eNets – Credit. Payment for Online ePhoenix Top-Up will be paid to our authorised collection agent Zerosoft LLP.
|
|
Do
I get charged for busy, unanswered calls?
| |
Unanswered calls are not charged. However, if the call is answered by a voice mail, fax machine, computer or answering machine, it is considered a connected call and charges apply. |
|
How
long can I talk?
| |
Your talk time
depends on the value/balance left in your card and the destination you are calling.
Note: Rates to overseas fixed line and mobile are different for some destinations. Please refer
to our online rates table for more information. |
|
What are the languages available?
| |
The pre-recorded languages to guide you along when you use the ePhoenix is currently available only in English. |
|
Can calls be made from a mobile phone?
| |
Yes, calls can be made from a mobile phone which has its phone number pre- registered when purchasing ePhoenix Top-Up; however, normal mobile service "air-time" is still chargeable by your mobile service provider. When calling from a non-registered phone number, customer needs to enter the PIN (issued upon first registration) to make the call. |
|
Can calls be made from a
fixed line?
| |
Yes, calls can be made from a fixed phone
line which has its phone number pre-registered when purchasing ePhoenix Top-Up; however, normal local connection charges may be free or chargeable depending on your telephone plan with your fixed line service provider. When calling from a non-registered phone number, customer needs to enter the PIN (issued upon first registration) to make the call. |
|
What
if I have problems using the ePhoenix service?
| |
Simply call our customer service at 6838 1516 (24 hours) when you encounter any problems with your ePhoenix service. |
|
Do
the rates apply throughout the day?
| |
Yes. Our rates apply 24 hours a day. |
|
Where can I check the calling rates to different countries?
| |
You can call our
customer service at 6838 1516 (24 hours) or our latest calling rates. |
|
Can I use ePhoenix to make local calls?
| |
Yes, ePhoenix can be used to make local calls. Just remember to add country code '65'. |
|
Is
there an expiry date?
| |
Yes, the ePhoenix Top-Up value will be valid for 180 days from the date of the purchase as printed on the customer receipt. |
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Can
I use ePhoenix service when I am overseas?
| |
No, ePhoenix is for use in Singapore only. |
|
How
am I charged for my usage?
| |
For any destination, the minimum charge per call is 60 seconds and
subsequent block charge is 120 seconds.
|
|
|
Can I get a refund for my ePhoenix Top-Up?
| |
There is no refund for the unused balance $ value which has a validity of 180 days from the date of the purchase as printed on the customer receipt. |
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How do I know the remaining of my ePhoenix Top-Up value?
| |
Simply dial 6347 4088 and the system will announce the remaining value. If you do not wish to make any call, just hang up at this point. |
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Whom
can I speak to for more information on ePhoenix service?
| |
Please call our customer service at 6838 1516 (24 hours) for more information on ePhoenix service. |
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