Phoenix Comms

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Prepaid 1516 IDD is a premium international direct dial service from Phoenix Comms. It combines the high quality of 1516 IDD with the convenience of a prepaid service to give you control over your IDD usage and spending.

What are the benefits of using Prepaid 1516 IDD?

Prepaid 1516 IDD gives you the flexibility of:

Instant activation online
Usage management
Online top-up capability
Online call detail
Off-peak rates

Are there any differences between Prepaid 1516 IDD and
1516 IDD?

Prepaid 1516 IDD and 1516 IDD give you the same quality, reliable service and affordable rates. The only difference between the two services is: With Prepaid 1516 IDD, you pay in advance before you use the service; with 1516 IDD, you pay after you use the service.

Can I register any additional home numbers or business
extension lines when I sign up for Prepaid 1516 IDD?

Yes, you can register up to three telephone numbers per account when you sign up for Prepaid 1516 IDD service.

Can I change my registered telephone number to another
number?

Yes you can. Please send an email to 1516@phoenixcomms.com.sg to make any changes to your registered number.

How do I make a call using Prepaid 1516 IDD?

Simply dial 1516 + country code + area code + telephone number with your pre-registered telephone number with Phoenix Comms.

For example, if you want to make a call to the number, 916 4451 534 in the United States (country code: 1), you would need to dial 1516 1 916 4451 534. From there, just wait for your call to be connected.

Can I use Prepaid 1516 IDD to make a call from my mobile
phone?

Yes, however, mobile air-time charges from your respective mobile service provider are applicable. For a more cost-effective method to make an overseas call with your mobile phone, you can use our Local CallBack Service or CallBack Card.

Do I need to pay any registration fees, subscription fees or
service charges?

There are no registration fees, monthly subscription fees and service charges when you use Prepaid 1516 IDD service.

How do I register for Prepaid 1516 IDD?

Simply register through our online application for Prepaid 1516 IDD.

How do I know if my registration is successful?

Once your registration for Prepaid 1516 IDD is approved, our system will inform you via email.

What destinations can I reach with Prepaid 1516 IDD?

You can connect to more than 200 destinations around the world. Please refer to our online rates table.

Where can I check the calling rates to different countries?

You can call our customer service at 6838 1516 (24 hours) or visit our online rates table for our latest calling rates.

Can I use Prepaid 1516 IDD for fax?

Yes, you can fax overseas with Prepaid 1516 IDD.

Can I use the pre-registered phone number for other
IDD services from different service providers?

Yes, there is no restriction.

How do I top up my credit?

Simply log on to your prepaid 1516 IDD account with your password to top up via Enets or Credit Card.

How can I be sure that the credits are correctly deducted
from my account?

Since 1999, Phoenix Comms has been using a state-of-the-art system to track the usage of our services. This system has yielded zero deduction error complaints from our customers and it is an indication that all account credits are correctly deducted for every IDD call.

How soon can I use Prepaid 1516 IDD once I’ve applied for
the service?

As soon as the registration with payment is completed, customers can use the service immediately.

Can I request to get any unused credit back even if I do not
wish to terminate my account?

Yes, simply send us your request in writing via email to 1516@phoenixcomms.com.sg. A 5% bank charge will be deducted from the requested refund before the final amount is returned to you.

Will I get my unused credit back if I cancel my account?

You shall be entitled to claim any unused credit/amount in your account within 6 months from account termination. All unclaimed amount shall be forfeited after 6 months.

Just email us at 1516@phoenixcomms.com.sg to inform our customer service about any claims of unused credit from your Prepaid 1516 account. A 5% bank charge will be deducted from the requested refund before the final amount is returned to you.

Whom can I speak to for more information on Prepaid 1516 IDD?

Please call our customer service at 6838 1516 (24 hours) for more information on Prepaid 1516 IDD.