Phoenix Comms

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This is traditionally known as call-back service. It allows customers to save money on international calls made from a foreign country to Singapore and the rest of the world.

How do I make a call using SmartDial?

i	You will need to inform the SmartDial system of your intention to initiate a call. This is done via a “failed” call (hang up after a few rings) to the Phoenix Comms SmartDial system. This failed call is the “trigger” to inform the SmartDial system that you want to make a call.
ii	The system will respond to the trigger by making a call (“leg1” call) to the number (this is named as the CONTACT number) you had indicated in its database.
iii	You will be prompted to enter a destination number when you answer the leg1 call.
iv	Enter the destination number in the following sequence: COUNTRY CODE + AREA CODE + TELEPHONE NUMBER + #
v	When a valid destination number is entered, the SmartDial system will proceed to dial the destination number (“leg2” call).
vi	Leg1 and leg2 calls will be linked through the SmartDial system to allow conversation between you and your destination party to proceed after the destination party has answered the leg2 call.

What is the difference between SmartDial and other IDD
services?

IDD service is a direct, single-stage international outgoing call service while SmartDial is a call-back service that requires callers to drop the line after an initial call to wait for an incoming call.

How does this service help in saving cost?

Calls from overseas countries (e.g. Vietnam) using SmartDial is cheaper than using IDD from the host country.

Do I need to pay any registration fees or monthly
subscriptions?

No, there are no registration and monthly subscription fees for this service. However, as there are costs involved in the provision of DID numbers, a minimum usage charge of S$2.00 per month is applicable for each DID number assigned.

Do I need to change my current IDD service provider to use the
SmartDial service?

There is no need to change your current IDD service provider. To use SmartDial, simply sign up with Phoenix Comms. There is no registration fee required when you sign up.

How do I register for this service?

You can register through our online application or contact our customer service at 6838 1516 (24 hours) to request for an application form to be faxed/mailed to you.

Can I make a call to countries other than Singapore with
SmartDial?

Yes, you are able to make a call to other countries with SmartDial.

What other destinations can I reach with this service?

You can connect to more than 200 destinations around the world. Please refer to our online rates table.

Where can I check the calling rates to different countries?

You can call our customer service at 6838 1516 (24 hours) or visit our online rates table for our latest calling rates.

Whom can I speak to for more information on SmartDial?

Please call our customer service at 6838 1516 (24 hours) for more information on SmartDial.

Can I use SmartDial on a mobile phone?

Yes. This is particularly ideal for mobile phone users with free incoming calls.

Will I be billed if I hear a system announcement service from
the party I am dialling to or if the call is not connected?

There are no charges if the call is not connected.

Whom can I contact if I have problems using this service?

Simply call our customer service at 6838 1516 (24 hours) or send an email to 1516@phoenixcomms.com.sg if you encounter any problems with this service.