Phoenix Comms

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If you want to enjoy the freedom of making international calls from any phone in Singapore, SmartPIN is your solution. With this premium service, you may even make international calls from neighbouring countries.

How do I use SmartPIN?

Simply follow the steps below to make an international call using SmartPIN:

1.	Dial the SmartPIN access number: +65 6347 9990
2.	When prompted, enter your personal 10-digit PIN
3.	After the next voice prompt, enter the COUNTRY CODE + AREA CODE + TELEPHONE NUMBER + #
4.	Wait for the call to be connected
5.	Replace handset to end the call

What are the benefits of using SmartPIN?

You’ll enjoy high quality, low cost IDD calls from any phone (fixed lines, mobile and public phones) when you use SmartPIN.

Do I need to pay any registration fees or monthly subscriptions?

No, there are no registration and monthly subscription fees for using SmartPIN.

Are there any service charges for using SmartPIN?

No, you do not need to pay any service charge for using SmartPIN.

How do I register for SmartPIN?

You can register through our online application or contact our customer service at 6838 1516 (24 hours) to request for an application form to be faxed/mailed to you.

How do I know if my registration is successful?

Our customer service department will inform you via letter when the service is activated. You will also receive your personal PIN at the same time.

What destinations can I reach with SmartPIN?

You can connect to more than 200 destinations around the world. Please refer to our online rates table.

Where can I check the calling rates to different countries?

You can call our customer service at 6838 1516 (24 hours) or visit our online rates table for our latest calling rates.

Can I use SmartPIN to fax?

Yes, you can fax overseas with this service.

How can I be assured that I will be billed correctly for the IDD
calls made?

Since 1999, Phoenix Comms has been using a state-of-the-art system to track the usage of our services. This system has yielded zero billing error complaints from our customers and it is an indication that all customers are correctly billed for their IDD calls.

How soon can I use SmartPIN once I've applied for the service?

The application process for SmartPIN typically takes no more than 2 working days to complete. Our customer service department will inform you via letter when the service is activated. You will also receive your personal PIN at the same time.

Whom can I speak to for more information on SmartPIN?

Please call our customer service at 6838 1516 (24 hours) for more information on SmartPIN.