Phoenix Comms

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Phoenix SmartRoam is a “call-forward” service. It allows calls made to your Singapore mobile phone to be automatically directed to an overseas phone number at a much lower cost compared to International Roaming service from mobile operators.

Is it the same as International Roaming?

SmartRoam achieves the same effect as International Roaming with a major difference: It is much cheaper.

Do I need to use a particular mobile service provider from the
host country?

No, you can use any telephone service (not necessarily mobile service) from any service provider from the host country as long as the number can be dialled from Singapore.

How do I use SmartRoam?

Please click here for instructions on how to use SmartRoam.

Whom can I contact if I have problems using this service?

Please call our customer service at 6838 1516 (24 hours) when you have any problems with the SmartRoam service.

Where can I check the calling rates to different countries?

Please call our customer service at (+65) 6838 1516 between 8.30am and 6.00pm (Singapore Time GMT +8) for information on our calling rates.

Do I need to pay any registration fees or monthly subscriptions?

There are no registration or monthly subscription fees for this service. However, as there are costs involved in the provision of DID numbers, a minimum usage charge of S$2.00 per month is applicable for each DID number assigned.

How do I register for this service?

You can register online or request for an application form to be faxed/mailed to you. Please contact our customer service at 6838 1516 (24 hours).

Whom can I speak to for more information on SmartRoam?

Please call our customer service at 6838 1516 (24 hours) for more information on SmartRoam.