You may dial the local access numbers from most phones in Australia, China, Hong Kong, Japan, Malaysia, Taiwan, UK & USA. But the access numbers from certain countries may not be reachable from mobile phones and/or payphones. Please refer to the Quick Reference Guide.

Most of the access numbers can be dialed from the overseas mobile phones. However, local airtime charges apply.

It is not advisable to use your Singapore mobile phone to dial the access number when you have the auto roaming service. Besides incurring Phoenix World Connect charges, you would also incur the auto roam rates from your mobile service provider.

Some local hotels may restrict access to toll-free numbers. A surcharge may also be imposed on the call you placed through the hotel. Please check with the hotel reception on surcharges.

Unanswered calls are not charged. However if a voice mail, fax machine, computer or answering machine answers the call, it’ll be considered as a connected call and charges apply.

You may call our hotline at 6838 1516 during office hours to request for a new PIN. Our Custcare will issue you a new PIN after verifying your particulars.

No. The PIN is randomly generated by our system.

No, the standard rates apply 24 hours, 7 days a week. However, rates may subject to changes without prior notice.

Minimum charge per call is 60 seconds. Subsequent block charge is 60 seconds.

There’s no surcharge when you dial most access numbers. The only exception is Japan toll-free access number. There’ll be a S$0.30 surcharge per call when you dial the Japan toll-free number.