FAQ for Phoenix World Connect

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Can I make a call from any overseas phone using Phoenix
      World Connect?
 

You may dial the local access numbers from most phones in Australia, China, Hong Kong, Japan, Malaysia, Taiwan, UK & USA. But the access numbers from certain countries may not be reachable from mobile phones and/or payphones. Please refer to the Quick Reference Guide.

Can calls be made from overseas mobile phone?
 

Most of the access numbers can be dialed from the overseas mobile phones. However, local airtime charges apply.

Can I call the access number using my Singapore mobile
      phone when I’m overseas?
 

It is not advisable to use your Singapore mobile phone to dial the access number when you have the auto roaming service. Besides incurring Phoenix World Connect charges, you would also incur the auto roam rates from your mobile service provider.

Can I call the access number from the local hotels?
 

Some local hotels may restrict access to toll-free numbers. A surcharge may also be imposed on the call you placed through the hotel. Please check with the hotel reception on surcharges.

Do I get charged for busy, unanswered calls?
 

Unanswered calls are not charged. However if a voice mail, fax machine, computer or answering machine answers the call, it’ll be considered as a connected call and charges apply.

What should I do if I forget my PIN?
 

You may call our hotline at 6838 1516 during office hours to request for a new PIN. Our Custcare will issue you a new PIN after verifying your particulars.

Can I have a PIN of my choice?
 

No. The PIN is randomly generated by our system.

When do I make payment?
  Phoenix World Connect is a post-paid service. We will send you a monthly bill. You’ll make payment via your chosen mode of payment as indicated on your application form.
Are there any special off-peak rates?
 

No, the standard rates apply 24 hours, 7 days a week. However, rates may subject to changes without prior notice.

How am I charged for my usage?
 

Minimum charge per call is 60 seconds. Subsequent block charge is 60 seconds.

Does Phoenix Comms impose any surcharge?
 

There’s no surcharge when you dial most access numbers. The only exception is Japan toll-free access number. There’ll be a S$0.30 surcharge per call when you dial the Japan toll-free number.


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Latest News: 21-Oct-11
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