11-Nov-08
Commendation from our valued customers
-----Original Message-----
From: Suhartono Alamsyah
Sent: Tuesday, November 11, 2008 9:57 AM
To: 1516
Subject: To the manager in charge

Dear Sir/Maam,

I am writing to express my appreciation for the help that your colleague, Janet, has offered us in a problem that my girlfriend had with her Phoenix 1516 line 2 or 3 days ago.

She was very knowledgeable and the most important aspect to a successful customer service is the follow up which she has done so and I would say that she has given a new meaning of customer satisfaction compared to other big telephone companies in Singapore. I am pretty sure you will understand so since you have the pleasure to work with people who know the meaning of efficiency like her.

Once again, thank you and congratulation to your company to have such a good asset as Janet.

Have a great day now.

Cheers,
Suhartono


-----Original Message-----
From: Catherine Rideller
Sent: Tuesday, July 15, 2008 4:39 PM
To: Janet Tung
Subject: From Catherine Anne Yvonne RIDELLER

Dear Janet,

First of all, my apologies for the delay in acknowledging your email hereunder.

Due to a problem with the Pabx box of the new building, I only got the telephone at my new apartment last Friday. Consequently, until then, I was not able to check whether the 1516 Phoenix service was in good order. I am now able to confirm that everything is working fine.

Thank you very much. Your efficiency is highly appreciated.

Best regards,
Catherine Rideller


-----Original Message-----
From: ming hunter
Sent: Friday, July 04, 2008 8:38 AM
To: Lynn Liew
Subject: Phoenix comms, thank you for the wonderful service!

Dear PHOENIX COMMS,

THANK YOU FOR THE WONDERFUL SERVICE!

I am writing to commend on your extra efforts and wonderful service provided by Phoenix Comms and Phoenix Comms staff Lynn Liew. I have been a regular user of your prepaid service for the last 2 years to make international calls overseas (especially to Australia). And throughout the whole time, I have been able to make economical calls and access my online records with ease and convenience. This extends from checking my call logs to topping up my prepaid account as and when I needed.

Over the last 1 month, I was faced with the necessity to furnish evidence of my call records in Australia. As most systems do not keep records, I had to write in to your office requesting for their retrieval.

I am further impressed by your professional and warm service in helping me retrieve these records within such short notice and even sending me a hardcopy in Australia. I thank you for making life easier for me with your efficient service which definitely has come with a warm smiling face.

Best
Hunter ONG


-----Original Message-----
From: hoyle3
Sent: Wednesday, April 23, 2008 11:11 AM
To: Lucy Ho
Subject: Re: Phoenix Account 1000xxxxxx - Mail Returned By Post

Dear Lucy,

You are welcome. Thank you very much for your kind and good communications. Could you please convey my thanks to your department head for your kind and efficient customer care.

Once again, my thanks to you and Phoenix Communications Pte Ltd to having a staff like you. I have enjoyed the service very much. I would highly recommend your service to others in the future.

Best Regards,

Mrs. Hoyle


-----Original Message-----
From: Evelyn Cham
Sent: Monday, April 21, 2008 5:57 PM
To: Lynn Liew
Subject: RE: Changes of Number

Hi Lynn - Thanks for your fast response. Your service is impeccable.

Regards
Evelyn


-----Original Message-----
From: karen song
Sent: Monday, April 14, 2008 4:08 PM
To: 1516
Cc: Janet Tung
Subject: Letter of Commendation.

Dear Sir,

Letter of Appreciation and Commendation to Ms Janet Tung.

My name is Mdm Karen Song. I would to congratulate you on having such a helpful and dedicated staff as Ms Janet Tung.

I'm a frequent user of IDD Calls as I call my relatives in Malaysia very often. My Fillipino maid has abused my line to call back to her home without my knowledge and chalked up a huge bill. Ms Janet has personally called and notify me on the "abnormality" of my calls as this has never happenned before and barred the line for me. If not for her quick action, my bills would have been much higher.

On a separate note, she's also helped me set up a pin number so that I can have the security that my maid will not be able to use the line without my knowledge again. She's taken the trouble to personally call me, offered and explained to me this solution when I've written to her to ask if I can bar Phillipines off my calling countries.

I therefore want to officially commend and thank her for her dedication to her job and thoughfulness to us, the customers. Your company is indeed lucky to have her.

Yours Sincerely,

Karen Song


-----Original Message-----
From: Esther
Sent: Tuesday, March 11, 2008 11:12 AM
To: 1516
Subject: Compliments

Dear Sir/Mdm,

I wish to commend the service extended to me by Ms Lynn Liew.

She has always been prompt to answer my emails and even provides me further necessary information on my account. If she had not done so, I would not have known that I had a terminated phone number that still exists on my Phoenix account. Also, her instructions in the emails are clear and easy to understand.

She has been of great assistance to me, especially since I am now residing overseas. She is truly an asset to your company. I was very blessed to have been served by her.

Yours sincerely,

Esther


----Original Message-----
From: John
Sent: Wednesday, January 23, 2008 10:33 PM
To: Lucy Ho
Subject: Re: Account Number 1001xxxxx - Mr John Bartram

Lucy,

I would also like to say that I have found Phoenix to be an excellent system, very efficient and helpful - I've recommended you to friends and colleagues - thanks for being so good!

Best Wishes,

John.


-----Original Message-----
From: ivy lim
Sent: Tuesday, November 27, 2007 5:42 PM
To: 1516
Subject: Complement Feedback

Attn: The Manager

Dear Sirs,

Complement of Ms Ester

I would like to complement on a staff, Ms Ester who had help me alot today, 27 November 2007.

I had difficulties in getting through to Taiwan number when I need to get hold of someone there urgently. After checking for me, than I realise that there was a slight problem that occurs over at the number. Eventually, when the problem was solve, she had contacted me to try again. However, no one has answer the call, therefore, I decided to call up Ms Ester to help me escalate on the problem again.

Hence, she had help me to keep calling to that number when finally someone had answer. She had told us whatever the other party has told her and williningly to help me to get hold of the other party to contact us again.

Even though, the other party has yet to contact me, but I am greatful that she had help me and had such a wonderful staff to serve the customer.<

The kind and friendly act of hers has made my day and that I think all the other staff should be made known of this issues and to learn from her. Please convey my thanks to her.

Thanks and best regards.

Ivy (Ms)


-----Original Message-----
From: Kris Foo
Sent: Thursday, November 15, 2007 2:41 PM
To: Lynn Liew
Subject: Many thanks

Thank you, Lynn. Your speedy reply and action is much appreciated. It reflects very well on Phoenix Comms’ professionalism.
I will try logging in online later.

Regards
Kris


-----Original Message-----
From: J Cheng
Sent: Wednesday, October 31, 2007 6:18 PM
To: Lynn Liew
Subject: RE: UPDATED: A/C 100143xxxx: SmartDial: addition of fixed line

Dear Ms Liew,

Thanks very much for your advice and help on this. We are indeed impressed by Phoenix's efficiency.

Best regards,
Joy


-----Original Message-----
From: Grace Lim Yew Lee
Sent: Wednesday, October 24, 2007 5:54 PM
To: Lynn Liew
Subject: RE: stop send the hard copy bill

Thanks. I like 1516. Easy, economy, friendly, prompt.


-----Original Message-----
From: Aditya
Sent: Tuesday, August 28, 2007 3:52 PM
To: Lynn Liew
Subject: Re: Urgent : Registration of phone number for smart dial

Hi

Thanks a lot for the promp action on your part. It has gone a long way in helping me deal with a lot of problems. Will definitely keep recommending Phoenix to all my friends and colleagues.

Regards
Aditya


-----Orginal Message-----
From: Sandy Saito
Sent: Monday, July 30, 2007 12:20 PM
To: Janet Tung
Subject: Re: New PHOENIX a/c no.Cicom Singapore Pte Ltd

Dear Janet

Thank you so much for you good service as usual. This is the reason I recommend many companies and friends to your servics.

I will post the GIRO application form to you today.
Do keep in touch.
Regards
Sandy


-----Original Message-----
From: LIEW CHONG BOON
Sent: Wednesday, June 20, 2007 10:57 AM
To: Lynn Liew
Subject: RE: Payment of Phoenix Card

Dear Lynn,

Thank you for your mail.

I have received the PIN. Its been a pleasant experience using your card.

Best Regards,
Adrian Liew Chong Boon
Nanyang Technological University


-----Original Message-----
From: Abdul Hameed Baqavi
Sent: Sunday, May 27, 2007 11:59 PM
To: May Lim
RE: disparity in online purchase of prepaid card

Dear Ms. May Lim,
very kind of you to take time to give me a clear definition of how the card works. It exhibited a high integrity professional borne to be in this industry. I wish you many success in the future.

The most important thing your email has done is to convince me to remain your customer. You are an asset to your organisation.

Once again, thanks and good luck.

Best wishes
Abdul H. Baqavi


-----Original Message-----
From: KC Lee
Sent: Saturday, May 12, 2007 11:09 PM
To: 1516
Subject: Phoenix Replacement Card

Hello Jocelyn,
I called on Tue 8 May about the my Phoenix Card with "missing" PIN due to my overscratch. I sent out my card on Wed for a replacement , and guess what? I receive it in 3 days..

I think this is the most impressive response I've ever come across in customer service. So thank you and keep up the good work. You guys have won me over.

Best Regards,
KC Lee


-----Original Message-----
From: eugene ho
Sent: Wednesday, January 17, 2007 10:22 PM
To: 1516
Subject: To Whom it may concern. Commendation of Staff service.

Hi, i am an account holder with Phoenix Comms, and am writing in to comment on the performance of one of the staff, Janet Tung. I am not sure if she is a supervisor or just a staff there, but she was very helpful in assisting me when i had some problems a few weeks ago.

I was trying to make some phone calls to Mexico, and there were alot of connection problems. I called up and she assisted me. She was very helpful and polite, being understanding and patient although i called several times to ask for assistance.

Please take note of her good service and thank her on my behalf, keep up the good work!!

Regards
Ho Wan Rui Eugene.


-----Original Message-----
From: Pauline Chua
Sent: Wednesday, January 10, 2007 11:34 AM
To: Lynn Liew
Subject: RE: PHoenix SmartDial - Continue

Dear Lynn,

Firstly, I want to compliment on Janet's customer service. She is not only knowledgeable but very courteous and patient with me.

Thank you for terminating 6293xxxx from my Phoenix account 100129xxxx, and activating the Smartdial service for my USA number.

Have a great day!

Cheers,
Pauline




05-Nov-08
NEW! Prepaid 1516 rates
New rates are effective 6 November 2008

Australia (Mobile) - $0.25 per min
Bangladesh (All) - $0.20 per min
Cambodia (All) - $0.25 per min
China (Mobile) - $0.04 per min
India (All) - $0.18 per min
Myanmar (All) - $0.48 per min
Philippines (Mobile) - $0.30 per min
Thailand (Others) - $0.10 per min
Thailand (Mobile) - $0.10 per min
Thailand (Bangkok) - $0.05 per min
Vietnam (All) - $0.25 per min




11-Sep-08
Revised Bangladesh & India Rates
New rates apply to Phoenix Card and Phoenix CallBack Card with effect from 13 September 2008.

Bangladesh (Others) - $0.09 per min (111mins/S$10card)
Bangladesh (Dhaka) - $0.05 per min (199mins/S$10card)
Bangladesh (Mobile) - $0.07 per min (141mins/S$10card)

India (All including Mobile) - $0.095 per min (105mins/S$10card)




14-Aug-08
System Maintenance 17-18 August 2008
Due to system maintenance, our website is inaccessible from 17 August 9am to 18 August 9am.
Any inconvenience caused is very much regretted.

Thank you.




05-Jun-08
SUPER LOW! Kangen Card rates
India (Fixed & Mobile) - 176 mins / S$10 card

Bangladesh (Fixed & Mobile) - 182 mins / S$10 card

Indonesia (Jakarta) - 344 mins / S$10 card
Indonesia (Others) - 137 mins / S$10 card
Indonesia (Mobile) - 71 mins / S$10 card

Myanmar (Fixed & Mobile) - 26 mins / S$10 card

Vietnam (Fixed & Mobile) - 119 mins / S$10 card




21-Apr-08
Revised Antarctica & Tokelau rates
New rates are effective from 22 Apr 08.
Apply to Postpaid 1516, Prepaid 1516, Phoenix Card & Phoenix CallBack Card.

Postpaid 1516 & Prepaid 1516:
Antarctica – increase to 3.65 per min
Tokelau – increase to 1.45 per min

Phoenix Card & Phoenix CallBack Card:
Antarctica – increase to $3.80 per min (2mins/S$10card)
Tokelau – increase to $1.50 per min (6mins/S$10card)




22-Feb-08
Revised East Timor rate from 26 Feb
New rate applies to Prepaid 1516 IDD, Phoenix Card & Phoenix CallBack Card.
Rate is effective from 26 February 2008.

East Timor - $2.50 per min




10-Jan-08
Super Long talk-time on $10 Kangen Card
Bangladesh (Dhaka & Mobile) - 161 minutes
Bangladesh (Others) - 119 minutes

India (All) - 119 minutes

Indonesia (Jakarta) - 323 minutes
Indonesia (Others) - 119 minutes
Indonesia (Mobile) - 62 minutes

UAE (All) - 26 minutes

Vietnam (All) - 47 minutes

* rates are effective from 10 Jan 2008




18-Dec-07
Kangen Card promo ended
The free $2 talk-time promotion ended with effect from 18 Dec 2007.

30-Nov-07
NEW! India & Bangladesh rates
New rates apply to Phoenix Card & Phoenix CallBack Card.
Rates are effective from 30 Nov 07.

India (All) – S$0.11 per min (89mins/S$10card)

Bangladesh (Dhaka & Mobile) – S$0.09 per min (111mins/S$10card)
Bangladesh (Others) – S$0.11 per min (89mins/S$10card)